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Guide Agent

An illustration of custom agent creation process

Guide Agent is like having a smart helper who lives on your websites and knows everything about your business. When someone visits your site, they can ask questions and get instant help finding what they need.

What

Guide Agent = Your Website Helper

A helpful assistant that lives on your websites:

  • Lives on your websites and help pages
  • Knows everything about your business
  • Helps visitors find information quickly
  • Answers questions instantly
  • Guides people through tasks step-by-step

Why this matters: Instead of people getting lost on your website, they get personal help finding exactly what they need.

Purpose

Guide Agent helps when people get stuck:

Too Much Information

Problem: People get lost trying to find things on your website Solution: Smart helper guides them to the right information Result: People find what they need in seconds, not minutes

New User Confusion

Problem: New employees or customers don’t know where to start Solution: Personal guide walks them through everything Result: People get up and running faster

Waiting for Help

Problem: People have to wait for someone to help them Solution: Instant answers and help available 24/7 Result: People can help themselves anytime

Where

Guide Agent helps on different types of sites:

Employee Sites:

  • Company handbooks and policies
  • Training materials and courses
  • Internal documentation
  • Process guides

Customer Sites:

  • Product help and support
  • Account management portals
  • Knowledge bases
  • FAQ sections

Public Websites:

  • Company information
  • Product catalogs
  • Service descriptions
  • Contact and scheduling

How

  1. Learn Everything

    • Guide Agent reads all your website content
    • Understands your business and policies
    • Learns common questions people ask
  2. Get Customized

    • Matches your brand voice and style
    • Sets up different help for different types of users
    • Connects to your existing systems
  3. Goes Live

    • Gets added to your websites
    • Works on phones and computers
    • Loads fast without slowing down your site
  4. Gets Better

    • Learns from conversations with visitors
    • Gets updated when your content changes
    • Improves answers over time

Benefits

Always Available:

  • Works 24/7, never takes breaks
  • No wait times or busy signals
  • Same quality help for everyone
  • Works worldwide in any time zone

Faster Results:

  • People find answers 3x faster
  • Less clicking around looking for things
  • Step-by-step help for complex tasks
  • Personal assistance for each person

Less Work For You:

  • Handles unlimited visitors at once
  • Reduces support tickets and calls
  • Answers the same questions automatically
  • Frees up your team for harder problems

Results

Real results:

Software Company: Cut support tickets by 45%, helped 60% more people complete onboarding successfully

Professional Services: Eliminated 20 hours/week of HR questions, improved policy compliance

Online Learning: Increased course completion by 35%, fewer people quit programs

Healthcare: Improved appointment booking success by 80%, reduced call center volume

Start

Have Websites?

Add Guide Agent →

Already have websites? Add a smart helper to guide your visitors.

Need Websites First?

Start with Build Agent →

Don’t have websites yet? Build Agent creates them, then Guide Agent helps people use them.

Next

Custom Agent - Get enterprise-level automation for unique processes

Standard features first. Custom solutions when you need more.